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This is exactly how ChatBots work. A typical ChatBot maps a sentence into a so called intent which in this case is the greeting intent. With every intent are associated a set of responses. The bot picks up one of these responses and sends it back to the user. This is done so as to give a more natural feel to the bot by avoiding sending the exact same response again and again.

What is the AI here? The element of Artificial Intelligence comes in during the intent recognition. The bot is supposed to take a look at the words and possibly their arrangement in order to figure out what the intent is. This can be done in multiple ways like simple word mapping, machine learning or other more complex approaches.

Once the intent has been identified, the bot can pick up one of the answers corresponding to the intent.

We've built multiple platforms focusing on using AI and bot technology - and can easily assist you with building your digitial assistant!