Tag ~customer service

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Leverage AI to optimize customer service outcomes

5 Frightening Causes of Small Business Failure

WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence Episode 203

Apple acquihired the team from messaging assistant Initai to work on Siri

Customer success isnt an addon Start early to win later

3 Steps to B2B Success That Will Transform Your Business

Who you gonna call Good question

Oto snags 53M seed to use AI to understand voice intonation

Battlefield winner Forethought adds tool to automate support ticket routing

Enterpret launches with 44M NLP technology to decipher customer feedback

How Pilot convinced Index Ventures to think longterm about margins

Insurance Startup Lula Raises 355M

Overcome These 7 Hurdles to Achieve Startup Success

DigitalGenius raises 1475 million Series A for AIbased customer service solution

This 300 Billion Industry Has Been Outdated for a Decade Heres How to Fix It

Startup Humu Acquired by HR Platform Perceptyx

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

Why Your Startup Needs its Own Facebook Chatbot

Tenyx raises 15M to build more intelligent voicebased customer service AI

Kia and Hyundai cars will include AI assistants starting in 2019

When Your Startup Should Pivot and When it Shouldnt

Swiftly quickly gets brickandmortar stores set up to cater to online customers

Cogito scores 37M as AIdriven sentiment analysis biz grows

Unmasking AIs Threat to Online Trustworthiness

4 Benefits Chatbot Technology Can Provide Your Startup

Startup Cyble Raises 24 Million in Series B Funding Round

Google launches CallJoy a virtual customer service phone agent for small businesses

The Power of Your Marketing Message

Playvox scores 25M Series A and acquires Australian startup Agyle Time

How to Respond to Consistent Negative Clients

SightCall raises 42M for its ARbased visual assistance platform

Salesforce to offer more customized AI with myEinstein

Are You Making these 3 Customer Feedback Mistakes

3 critical lessons I learned while scaling RingCentrals customer support team

Operative Intelligence helps contact centers figure out what customers really need

Conversational UX: The missing piece in your chatbot strategy

Playvox scores 25M investment and acquires Australian startup Agyle Time

10 onboarding improvements that cut our customer churn by nearly 3x

Coinbase hires a new VP of Operations to lead its customer service effort

6 Lessons You Wish You Knew Before Owning a Retail Store

Revolutionizing Retail Investing with Republic Wallet

Call center automation software vendor Replicant raises 78M

Forethought nabs 65M Series C to improve customer service with AI

RedRoute wants answering customer service calls to be as easy as using Alexa

Learn Why This Company Trains its Employees to Quit

Bonobo AI raises 45M seed round to help companies turn interactions with customers into valuable data

Smarter Service Happier Customers: Why Your Business Should Deploy Cognitive Chatbots

How to Use a Messenger Chatbot to Automate FAQs About Your Business

Directly which trains customer service chatbots with expert advice raises 11M more

Zoom dives deeper into intelligent customer service with Solvvy acquisition