Tag ~customer service

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Brands that hyperpersonalize will win the next decade

How Your BrickandMortar Business Can Remain Competitive in an Online World

The Best Platforms for Building a Chatbot

Smarter Service Happier Customers: Why Businesses Should Deploy Cognitive Chatbots

3 Ways to Deliver a Better Customer Experience with AI

Startup Humu Acquired by HR Platform Perceptyx

The Procrastinators Guide to Holiday Marketing

Startup Propel: Revolutionizing the Open Talent Economy through Tech Communities

SightCall raises 42M for its ARbased visual assistance platform

Swiftly quickly gets brickandmortar stores set up to cater to online customers

Messenger tools can help you recover millions in lost revenue

7 Reasons Startups Should Leverage WhatsApp for Marketing

Forethought nabs 65M Series C to improve customer service with AI

Tidio raises 25M to automate customer service interactions

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

RedRoute wants answering customer service calls to be as easy as using Alexa

Bonobo AI raises 45M seed round to help companies turn interactions with customers into valuable data

WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence Episode 203

Apple acquihired the team from messaging assistant Initai to work on Siri

Call center automation software vendor Replicant raises 78M

Redefining Customer Engagement: The Future of Telemarketing in the Digital Age

Coinbase hires a new VP of Operations to lead its customer service effort

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

Are You Making these 3 Customer Feedback Mistakes

Google launches CallJoy a virtual customer service phone agent for small businesses

Kia and Hyundai cars will include AI assistants starting in 2019

ultimateai scores 20M for a supportive approach to customer service automation

Leverage AI to optimize customer service outcomes

Revolutionizing Retail Investing with Republic Wallet

The Power of Your Marketing Message

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

Insurance Startup Lula Raises 355M

This 300 Billion Industry Has Been Outdated for a Decade Heres How to Fix It

Why Your Startup Needs its Own Facebook Chatbot

3 critical lessons I learned while scaling RingCentrals customer support team

Unmasking AIs Threat to Online Trustworthiness

Gorgias valuation rises to 710M with 30M Series C for ecommerce customer support

Zoom dives deeper into intelligent customer service with Solvvy acquisition

Tiger Global leads 44 million Series C funding in Udesk a Chinese customer service platform

Support automation firm Capacity grows with new cash and acquisitions

Who you gonna call Good question

Playvox scores 25M Series A and acquires Australian startup Agyle Time

How customer service AI startup Neuron7 convinced Keith Block to invest

Ada releases new automated generative AIdriven customer service suite

Onward helps businesses automate their customer service

Enterpret launches with 44M NLP technology to decipher customer feedback

5 Frightening Causes of Small Business Failure

How Pilot convinced Index Ventures to think longterm about margins

Operative Intelligence helps contact centers figure out what customers really need

Research Finds the IRS Gives Better Customer Service Than Most Apps