Tag ~customer service

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The Best Platforms for Building a Chatbot

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

Eoghan McCabe the controversial Intercom cofounder who left the CEO role in 2020 is stepping back in

Tiger Global leads 44 million Series C funding in Udesk a Chinese customer service platform

Brands that hyperpersonalize will win the next decade

The first win: Getting early customers to take a chance with you

Coinbase hires a new VP of Operations to lead its customer service effort

5 Frightening Causes of Small Business Failure

Aisera lands 90M to automate customer service requests with AI

Playvox scores 25M investment and acquires Australian startup Agyle Time

Neuron7 raises 10M to help customer service agents find solutions

Customer service bot startup Agent IQ announces 63 million Series A led by Sierra Ventures

6 Lessons You Wish You Knew Before Owning a Retail Store

YC grad DigitalBrain snags 34M seed to streamline customer service tasks

Enterpret launches with 43M NLP technology to decipher customer feedback

Leverage AI to optimize customer service outcomes

10 Tips to Optimize Your Online Store for More Leads and Sales

DigitalGenius raises 1475 million Series A for AIbased customer service solution

Zendesk expands into CRM with Base acquisition

This brilliant app waits on hold for you

Glia raises 45M at a 1B valuation for an AIbased CRM that lets agents get handson to help

When Your Startup Should Pivot and When it Shouldnt

3 ways to humanize support automation

5 Steps to Hypergrowth without Funding

Zoom dives deeper into intelligent customer service with Solvvy acquisition

10 onboarding improvements that cut our customer churn by nearly 3x

How to Use a Messenger Chatbot to Automate FAQs About Your Business

This 300 Billion Industry Has Been Outdated for a Decade Heres How to Fix It

Learn Why This Company Trains its Employees to Quit

4 Benefits Chatbot Technology Can Provide Your Startup

The Procrastinators Guide to Holiday Marketing

Luminai formerly DigitalBrain gets 16M investment for customer support RPAlike tool

How Pilot convinced Index Ventures to think longterm about margins

Who you gonna call Good question

Are Chatbots Right for Your Business

Bonobo AI raises 45M seed round to help companies turn interactions with customers into valuable data

Ultimateai nabs 13M for a customer service AI focused on nonEnglish markets

Why the Voice of the Customer Is Louder Than Ever And How Businesses Can Listen

Operative Intelligence helps contact centers figure out what customers really need

Customer success isnt an addon Start early to win later

Conversational UX: The missing piece in your chatbot strategy

The Power of Your Marketing Message

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

Smarter Service Happier Customers: Why Your Business Should Deploy Cognitive Chatbots

RedRoute wants answering customer service calls to be as easy as using Alexa

ultimateai scores 20M for a supportive approach to customer service automation

Nine lessons on how Niantic reached a 4B valuation

Tidio raises 25M to automate customer service interactions

Level AI lands 13M Series A to build conversational intelligence for customer service

Gorgias valuation rises to 710M with 30M Series C for ecommerce customer support