Tag ~customer service

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Unmasking AIs Threat to Online Trustworthiness

Brands that hyperpersonalize will win the next decade

The first win: Getting early customers to take a chance with you

How Your BrickandMortar Business Can Remain Competitive in an Online World

7 Reasons Startups Should Leverage WhatsApp for Marketing

Gorgias valuation rises to 710M with 30M Series C for ecommerce customer support

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

6 Lessons You Wish You Knew Before Owning a Retail Store

Startup Cyble Raises 24 Million in Series B Funding Round

Startup Humu Acquired by HR Platform Perceptyx

Are You Making these 3 Customer Feedback Mistakes

Overcome These 7 Hurdles to Achieve Startup Success

Coinbase hires a new VP of Operations to lead its customer service effort

Ada releases new automated generative AIdriven customer service suite

Messenger tools can help you recover millions in lost revenue

This brilliant app waits on hold for you

Neuron7 raises 10M to help customer service agents find solutions

Aisera lands 90M to automate customer service requests with AI

5 Frightening Causes of Small Business Failure

Cogito scores 37M as AIdriven sentiment analysis biz grows

Call center automation software vendor Replicant raises 78M

Salesforce to offer more customized AI with myEinstein

Insurance Startup Lula Raises 355M

This 300 Billion Industry Has Been Outdated for a Decade Heres How to Fix It

Why Your Startup Needs its Own Facebook Chatbot

Revolutionizing Retail Investing with Republic Wallet

Tenyx raises 15M to build more intelligent voicebased customer service AI

The Power of Your Marketing Message

Swiftly quickly gets brickandmortar stores set up to cater to online customers

Customer service automation startup Lang lands 15M

When Your Startup Should Pivot and When it Shouldnt

YC grad DigitalBrain snags 34M seed to streamline customer service tasks

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

10 Tips to Optimize Your Online Store for More Leads and Sales

Battlefield winner Forethought adds tool to automate support ticket routing

Why the Voice of the Customer Is Louder Than Ever And How Businesses Can Listen

DigitalGenius raises 1475 million Series A for AIbased customer service solution

The VC who helped incubate Discord has quietly spun up an autonomous contact center startup

Directly which trains customer service chatbots with expert advice raises 11M more

Apple acquihired the team from messaging assistant Initai to work on Siri

ErrorFree Dispatching: How Field Service Management Software Elevates Customer Service

The Procrastinators Guide to Holiday Marketing

Customer service bot startup Agent IQ announces 63 million Series A led by Sierra Ventures

How Pilot convinced Index Ventures to think longterm about margins

Conversational UX: The missing piece in your chatbot strategy

Enterpret launches with 43M NLP technology to decipher customer feedback

6 Essential Tools Your Startup Cant Live Without in 2020

Zendesk expands into CRM with Base acquisition

The Best Platforms for Building a Chatbot

Onward helps businesses automate their customer service