Tag ~customer service

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This Franchisee Shares How to Survive and Thrive During Tough Times

Zendesk expands into CRM with Base acquisition

Salesforce to offer more customized AI with myEinstein

6 Lessons You Wish You Knew Before Owning a Retail Store

SightCall raises 42M for its ARbased visual assistance platform

WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence Episode 203

The Best Platforms for Building a Chatbot

Smarter Service Happier Customers: Why Your Business Should Deploy Cognitive Chatbots

The Power of Your Marketing Message

Leverage AI to optimize customer service outcomes

DigitalGenius raises 1475 million Series A for AIbased customer service solution

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

Salesforce wants to deliver more automated field service using IoT data

Playvox scores 25M Series A and acquires Australian startup Agyle Time

Why the Voice of the Customer Is Louder Than Ever And How Businesses Can Listen

Research Finds the IRS Gives Better Customer Service Than Most Apps

10 Tips to Optimize Your Online Store for More Leads and Sales

Messenger tools can help you recover millions in lost revenue

Oto snags 53M seed to use AI to understand voice intonation

ultimateai scores 20M for a supportive approach to customer service automation

Customer service bot startup Agent IQ announces 63 million Series A led by Sierra Ventures

When Your Startup Should Pivot and When it Shouldnt

Why Your Startup Needs its Own Facebook Chatbot

Ultimateai nabs 13M for a customer service AI focused on nonEnglish markets

4 Benefits Chatbot Technology Can Provide Your Startup

Cogito scores 37M as AIdriven sentiment analysis biz grows

Bonobo AI raises 45M seed round to help companies turn interactions with customers into valuable data

This 300 Billion Industry Has Been Outdated for a Decade Heres How to Fix It

Smarter Service Happier Customers: Why Your Business Needs Cognitive Chatbots

Brands that hyperpersonalize will win the next decade

Overcome These 7 Hurdles to Achieve Startup Success

The Procrastinators Guide to Holiday Marketing

YC grad DigitalBrain snags 34M seed to streamline customer service tasks

Coinbase hires a new VP of Operations to lead its customer service effort

Nine lessons on how Niantic reached a 4B valuation

6 Essential Tools Your Startup Cant Live Without in 2020

Tiger Global leads 44 million Series C funding in Udesk a Chinese customer service platform

Learn Why This Company Trains its Employees to Quit

7 Surprising Stumbling Blocks to Achieving Startup Success

How to Use a Messenger Chatbot to Automate FAQs About Your Business

The fintech endgame: New supercompanies combine the best of software and financials

Onward helps businesses automate their customer service

Are Chatbots Right for Your Business

Directly which trains customer service chatbots with expert advice raises 11M more

Apple acquihired the team from messaging assistant Initai to work on Siri

Battlefield winner Forethought adds tool to automate support ticket routing

Kia and Hyundai cars will include AI assistants starting in 2019

3 critical lessons I learned while scaling RingCentrals customer support team

3 Steps to B2B Success That Will Transform Your Business

Google launches CallJoy a virtual customer service phone agent for small businesses